ASK & WE ANSWER
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
You can order Packaging Supplies online or by calling the Customer Service. Marldha will ship your supplies for delivery anywhere typically maximum 3-4 business days within the USA and Canada. It varies for other Countries.
Marldha Express offers reliable, time-definite delivery of your most urgent shipments to more than 220 countries around the world, all backed by our Money-Back Guarantee.
Find out everything that you need to know before you ship any package in our comprehensive online Shipping Guide.
A “document” shipment includes paper of little or no commercial value such as business correspondence, and generally doesn’t require a Commercial Invoice. A “non-document” or â€œproductâ€ shipment defines all other shipments and printed materials of value. Examples include clothing, automobile parts, sports equipment, books, etc. All non-document international shipments require a Commercial Invoice.
You can choose from these options:
Drop your package off at a Marldha Drop-off Location
Arrange for a courier pickup online
Arrange for a courier pickup by calling the Customer Service
Use a regular pickup scheduled with the Customer Service
Shipments in Marldha-provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment’s weight based on the dimensional weight instead of its actual weight. To obtain a detailed rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.
For all Marldha Express shipments to any other country, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ 5.000, communicated from time to time by Marldha.
Marldha reserves the right to assess transportation charges based on dimensional weight for all shipments.
Yes, additional restrictions and fees may apply. There is no extra charge to hold packages for pickup instead of delivery, however the person authorized to pick up the package will require photo I.D. Marldha Money-Back Guarantee does not apply to shipments that are rerouted.
Marldha reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. Marldha will attempt to honor the new delivery request, but verification and handling procedures may result in delays.
A. No. A Relocation Agent will charge you a reasonable professional handling fee. We do so much more than just the booking. We are available to answer all your questions and assist you through every step. Furthermore, you must go through a registered freight forwarder (i.e. Marldha Express) in order to get the Export/Import Customs clearance done.
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Mark – Cincinnati
“Our Retail Customer Center in Cincinnati, has used Musca Shipping Company to handle a variety of our shipping needs from local shipping to international shipping to Hong Kong. Musca Shipping provides a convenient, one stop shopping destination for all of our shipping needs.”
Bernard – New Jersey
“Musca Shipping Company has our total confidence when it comes to the shipping of what is often very delicate and highly valuable industrial machinery. We feel that we are setting the industry standard when it comes to quality control of material joining, multi-axis drilling, and precision laser welding.
We look for the same standards in our freight shipper and we have found it with Musca Shipping Company. They have the ability to fulfill both our domestic and international shipments. We highly recommend you give them a call.”
Stacey – Production Manager
“As one of New Jersey’s oldest Shipping Companies, we stay in business on our reputation for quality outcomes and the highest standards of service. Musca Shipping has become an important part of that service to our customers. We can always count on Musca Shipping company to go the extra mile across the US and around the world. Whether our shipment is large or small, complex or simple, they get the job done for us.”
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